Refund Policy

Refund Policy

At VistaSkyHub, we strive to provide high-quality cloud-based HR management solutions that meet your needs. However, if you are not fully satisfied with our services, our refund policy is designed to address your concerns fairly and transparently.

Refund Eligibility

Refund requests are considered under the following conditions:

  • Service Quality Issues: If you encounter significant issues with our services that cannot be resolved through customer support, you may be eligible for a refund.
  • Billing Errors: If you are charged incorrectly or encounter discrepancies in billing, please contact us to rectify the issue and request a refund if applicable.

Refund Process

To request a refund, please follow these steps:

  • Contact Us: Reach out to our support team with details of your refund request. You can contact us via:
    • Phone: +1 602-345-7650
    • Email: [email protected]
    • Address: 1 N Central Ave, Phoenix, AZ 85004
  • Provide Information: Include your account details, transaction information, and a description of the issue you are experiencing. This helps us process your request more efficiently.
  • Review: Our team will review your request and may follow up for additional information if needed. We will aim to process refunds within 7-14 business days from the receipt of your request.

Refund Terms

  • Subscription Plans: Refunds for subscription plans are available on a prorated basis for unused service periods, except where otherwise stated in specific terms of service.
  • One-Time Purchases: For one-time purchases, refunds will be considered based on the nature of the issue and within a reasonable time frame.

Exclusions

Please note that refunds may not be available for:

  • Services that have been fully rendered and used.
  • Changes in your business needs or preferences after the purchase.
  • Fees related to third-party services or integrations not directly managed by VistaSkyHub.

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at:

  • Phone: +1 602-345-7650
  • Email: [email protected]
  • Address: 1 N Central Ave, Phoenix, AZ 85004

We are committed to ensuring your satisfaction and will work with you to address any issues promptly. Thank you for choosing VistaSkyHub.